Which behavior is NOT recommended when responding to a youth?

• A. Appear calm, composed and confident
• B. Use a calm, low tone
• C. Don't be defensive
• D. Shout to establish authority

Answer: (D)

De-escalation through calm, respectful communication is essential when responding to a youth. When you appear calm, composed, and confident and use a steady, low tone, you signal safety and control without heightening emotions, making it easier for the youth to listen and cooperate. Not being defensive helps keep the focus on the issue rather than turning the interaction into a personal confrontation, which in turn fosters trust and openness. Shouting to establish authority, on the other hand, tends to escalate tension, can feel threatening, and often leads to resistance or unsafe reactions, undermining both safety and effective communication.