Which guideline advises not showing shock, disapproval, or embarrassment during a crisis?

• A. Disagree openly with the youth.
• B. Show shock to elicit a reaction.
• C. Ignore the emotional display.
• D. Don't show shock, disapproval, or embarrassment.

Answer: (D)

Staying calm and nonjudgmental is essential when someone is in crisis. The idea is to control your own reactions so you don’t amplify their distress. Not showing shock, disapproval, or embarrassment communicates steadiness and safety, helping the youth feel understood and more willing to share what happened and what they need next.

Reacting with shock or disapproval can heighten anxiety or make them shut down, while ignoring their emotions can make them feel unheard or invalidated. Openly disagreeing can push them away and escalate the situation. Keeping a calm, nonjudgmental presence supports trust and open communication, which are crucial in a crisis.