Which of the following is one of the two SMART skills?

• A. Develop an official policy
• B. Maintain the right attitude
• C. Use force appropriately
• D. Monitor unrelated behavior

Answer: (B)

Maintaining the right attitude is about staying calm, positive, and respectful in interactions. This attitude keeps you steady under pressure, helps you listen clearly, and makes your communication more effective. When you approach a situation with the right mindset, you’re better able to de-escalate tension, set boundaries calmly, and model constructive behavior for others. In this SMART skills framework, this kind of personal stance is one of the two essential interpersonal abilities that guide safe and respectful engagement.

The other SMART skill complements it, focusing on a different aspect of how you handle interactions, so together they support safer, more productive conversations. Choices about developing an official policy, using force, or monitoring unrelated behavior aren’t about personal interaction skills in this context; they involve policy creation, physical safety responses, or monitoring areas outside the targeted interpersonal behavior.