Which of the following is a factor in non-verbal communication?

• A. Use of voice
• B. Speeches
• C. Written notes
• D. Verbal content

Answer: (A)

Non-verbal communication includes the way something is communicated, not just the words themselves. Using voice—tone, pitch, volume, pace, and emphasis—conveys mood, attitude, and emphasis without changing the actual words. This is why the way something is said often matters as much as what is said. The other options rely on spoken or written words: speeches are the delivery of spoken content, written notes are written symbols, and verbal content is the actual words spoken. So, how the voice is used provides a clear non-verbal cue that complements or even alters the message.